Delete Your Turftics Account

1. How to delete your account

Account deletion is self-service and available directly inside the Turftics app.

1. Open the Turftics app on your device.
2. Go to Profile → Privacy & Security, or Settings → Privacy & Security.
3. Scroll down and tap "Delete my account".
4. Read the confirmation prompt and tap "Delete everything" to confirm.
5. Keep the app open while deletion completes — this usually takes under 30 seconds.

If you cannot access the app, email support@turftics.com with the subject line "Account Deletion Request", including the phone number or email address linked to your account.

2. What data is permanently deleted

Once confirmed, the following is immediately and permanently removed from our systems:

• Your profile — name, phone number, email address, and profile photo
• Your booking history and pitch reservations
• Your group games, match participation, and team memberships
• Your posts, comments, and activity feed
• Your messages and notifications
• Your player connections and follows
• Your reviews and ratings
• Your device push tokens and sign-in credentials
• Any support tickets linked to your account

Note: If you are a pitch owner, your listed pitches and all associated data are also removed upon account deletion.

3. What data is retained

For legal and financial compliance, anonymised transaction records — including payment amounts, dates, and M-Pesa reference numbers — are retained for a minimum of 7 years as required by Kenyan financial regulations. After your account is deleted, these records are fully anonymised and cannot be linked back to your identity.

In some cases, records where you were a team organiser or match administrator may remain with the user reference removed (shown as a deleted user), rather than the record itself being deleted.

4. Processing time

Deletion happens in real time when confirmed inside the app, typically completing within 30 seconds. You will be automatically signed out and redirected to the login screen once complete.

If you submitted a request by email, we will process it within 14 days and send confirmation to your registered contact.

5. If something goes wrong